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power of focus? It’s one of
the most decisive influences of your daily life. Have you
ever thought about buying a new car and then saw precisely
that type of car everywhere? Have you or your spouse been
pregnant, and suddenly pregnant women seemed to be
everywhere? Or you had a cast, and suddenly everyone
seemed to have a cast? When we look for something, we
see it everywhere. This is called selective perception. Your
focus is essential because science shows that how we
experience our life is a matter of interpretation, a matter of
choice, and it’s up to us where we choose to put our focus.
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do you know the best way to handle complaints? Let the
other person do the talking. They are a valuable source
of information. Don’t get all defensive. People simply want
their complaints handled and the problem solved. They
value the care and attention given to them.
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