Thursday, 29 September 2016

UPSET PT PROTOCOL

There are 6 steps to the conversation with a patient who is upset.  
  • “You look really upset.”
  • “Tell me about it.”
  • “I’m so sorry this is happening to you.”
  • “What would you like me to do to help you?”
  • “Here’s what I’d like us to do next.”
  • “Thank you for sharing your feelings with me.”

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